Writing Your Website

June 30th, 2010

Web copy, the “sales speak” that is written specifically for website, can be a challenge to write well. Some people hire that part out, to insure that keywords, etc are added into the text. And other clients like to write their copy themselves. Here are some tips to help you develop and write web copy. And even if you decide to hire the job out, this will help you to get your thoughts on your web copy organized first.

1. Decide early on what you want each page to accomplish. For instance, if you want to sell your mechanical services on a mechanical page, focus on the benefits of your services there and perhaps list specifics such as prices. Always end the page with a “call to action” (i.e. “Click to email or call to schedule today”) or at least have an easy way for the reader to find how to contact you quickly.

2. Decide if you want to write in the third person or not and stick with the same style throughout the site. For larger companies, we usually recommend third-person (i.e. “ABC Office Supplies strives to always put customers first”). For small companies, third-person can be used but some prefer the more personal approach of first-person (i.e. “We strive to always put our customers first”). Make sure and double check your copy before posting as it is easy to flip back and forth between styles as opposed to staying consistent.

3. Web readers need shorter paragraphs than what you often see in books or magazines. If we see a page with a ton of text without paragraph breaks, we tend to click off. Paragraphs should be short with 3-5 sentences and have one or more full line spaces between paragraphs.

4. Keywords are highly recommended. In fact, the search engines like it even more if the same keywords are included both in the tags of the site and within the text (it tells them it is genuine content). So even if you are writing your own copy, check with your web developer to see if they added keywords within the code of the site and what those are.

5. Each page should have at least 150 words of text on it, even if that page is featuring something like pictures or videos. This introduces the page to the search engines and tells them how to index it. And it also is an important introduction of the page to your readers.

6. Include testimonials. Often people will have a separate page for testimonials, and this is fine. But consider also sprinkling some throughout the text on the various pages. Do you talk on a certain page about how timely you are? See if you can dig up a testimonial that mentions how timely you were and add that in. It not only helps to break up the copy but is a great selling point as it backs up your “timely” claim.

Here at Blue Sky Projects, we have writers on staff who can truly help you sell your business on the web with great copy. Give us a call or email us today.

Privacy on Websites

June 14th, 2010

Consumers are on high-alert with privacy concerns after the last several months of Facebook versus the People. Facebook has been, at times, almost secretive about the privacy controls (or lack thereof) that they have in place and although they say their “recommended settings” do not violate people’s privacy, they make it difficult to find a way to change them. The “recommended settings” do seem to be geared more towards benefiting advertisers versus benefiting the user experience. And it does not help that when in the media spotlight, Facebook Founder Mark Zuckerberg makes no apology for the issues. He instead insists that there is truly “no privacy” while online.

So how do you insure that your information stay private while you are browsing? And how do site owners insure that their sites stay secure for the sake of their many consumers?  Here are some ways that both can be accomplished.

Consumers should:

  1. Realize that a site should tell you two things: what information they collect and what they do with it. Here is a policy page on the website, Hospital Dream Jobs, which describes this well. Look for that page on websites where you are entering your information. In addition, companies must give you an opt out choice for newsletters and mailings.
  2. Understand that log-ons are encrypted and that companies can no longer store your credit card information. Fifteen years ago, sites did store the numbers (usually encrypted).
  3. Look for a secure site when purchasing with a name brand SSL certificate. When a credit card number is entered (if not before), the URL at the top of the page should change from “http” to “https”. With many major sites, this happens after you place items in the shopping cart and proceed with purchase.
  4. Always go directly to sites instead of clicking on links sent in emails, etc.

Site Owners should:

  1. Communicate needs with developer and insist that the site has the best available privacy experience for their consumers.
  2. Use an SSL certificate not only when having e-commerce available on the site but also if you gather any information that you wish to keep secure on the site. There is an annual charge but it does offer some insurance to your consumers. There are also different levels of SSL certificates available. The advanced and costly ones will upgrade a visitors’ browser for them to high levels of security, provide more insurance and even enable the green bar in high security browsers. Check with your developer to see what they recommend for certification.
  3. Research your merchant services to see if there have been complaints against them in regards to privacy and lack of data control.
  4. Immediately contact your hosting provider and merchant service provider if your site is breached. Quickly address concerns with customers and set security in place to prevent a re occurrence.

Here at Blue Sky Projects, we work closely with the site owners to insure site privacy and always have several recommendations ready to help with the effort. Give us a call or email us today.

Getting the Most from Your Website

May 13th, 2010

What can you do to maximize the dollars spent on your website to insure that it will truly meet your business needs? Here are some suggestions:

1. Assess your needs and your desires. Make both a list of what your business absolutely must have and another list with what else you would like to see. Include any questions that you have for a web developer as you brainstorm. Don’t forget to include your team members in the process.

2. List your goals for the site. Is it only an informational brochure or do you want people to be able to interact on the site? Is some education about your industry important? (If so, you might want to consider a blog as part of your site design). Communicate your goals with your developer.

3. Consider your audience. Spend some time thinking about the people who will visit your site and what their needs are. If you were a customer, what would you want to see? And what would entice you request more information? Also consider your internal customer if you have one. Do you need back pages that staff members can access?

4. Keep future growth/potential changes in mind. Perhaps you aren’t ready for the social sites yet but think that you may want to be on Twitter someday. Share this with your developer. Perhaps you don’t want to offer e-commerce yet but in six months will have the product to do so. Your developer can help prepare your site for potential future adaptations.

5. Consider designs that are sleek, yet not overwhelming, and easy to navigate. Your site should be a comfortable one that is easy to read, navigate and search for information. Yes, bright yellow might get some attention but no one will want to stay long if they feel like they need to wear sunglasses to read it.

6. Consider Search Engine Optimization Services. A website that isn’t easily found in the search engines will not help you gain traction and new customers. Always ask your web developer if they can integrate SEO within the site and if not, find a developer who can.

Contact Blue Sky Projects for a website quote.
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Lovsted-Worthington Insurance

May 7th, 2010


Recently we met with client Lovsted-Worthington Insurance to chat about their experience with Blue Sky Projects. Surety Manager, Kristin Jackson, was kind enough to take some time with us and share what set us apart from other web development firms when they were choosing a partner to create a new website.

BSP- Why did Lovsted-Worthington feel that they needed a new site?

K- We had a simple, brochure-type website but it was somewhat antiquated. We wanted to keep up with what the average business was doing, as well as develop a more professional web image. Our clients aren’t usually price-shopping as much as they are looking for an insurance package with specific components and we wanted the site to reflect that.

BSP- Why did you choose Blue Sky Projects?

K- There were many reasons. We weren’t super clear on all that we needed on the site and wanted some guidance and direction there. But other firms seemed to really want those decisions pinned down before moving forward. Marc with Blue Sky Projects was flexible with that and had the experience to help us weed out what we really needed to shine online as a business. We finalized bids down to two choices and then once we actually talked to Marc, it was pretty clear who we should choose.

BSP- Any other reasons?

K- Yes. Blue Sky Projects had done a site for one of our clients and we knew that they were very happy with the results. That also gave us the confidence to move forward.

BSP- How specifically did Blue Sky help you pin down what you needed?

K- Well for starters before they even started the site, they gave us a packet of questions and had each staff member fill it out. So everyone had input and that was a very good thing. In addition, they had samples to show us of other sites and with each new design component, such as a menu bar, we could view those other sites and choose the type of design we liked.

We didn’t realize that we would need as many pages as we did but it is organized well and it’s obvious to us now that each page was needed. Marc was also good about walking us through and teaching at every step. I’ve learned that website terminology is much like medical terminology. They are complicated! So unless you have education in that field, you really do need to rely on your web team to help explain all the options.

BSP- You have a back-end administration page that helps you change some things on the site. Does that help you?

K- Tremendously! That was an important component for me in moving forward with a new site. We needed to have the ability to add some text, pictures and make changes as needed on staff bios. We were very happy that Marc and Blue Sky were able to provide this with ease.

BSP- Thanks for your time, Kristin!

Blue Sky Projects Background

April 29th, 2010
Marc Rapaport, Blue Sky Projects Founder

Marc Rapaport, the founder of Blue Sky Projects, had clients before he even opened the doors to his business. In the early 1990’s after working as a webmaster under contract for a dozen Microsoft websites, he had friends and businesses lined up at the door wanting website development. “So I put together a team.” He says, “And I never looked back.”

What’s unique about his skills? Having owned several businesses throughout the years, Rapaport’s experience in many areas shaped his ability to know both the business and development sides in many industries. “My experience includes working with groups involved in shopping malls and centers, as well as real estate companies. I have traded commodity futures and also started a firm that built and sold framed pictures,” he explains. “So I have been on the trade show floor, worked with salespeople and the public and it brought an understanding of e-commerce too. Many web development companies are very technically-based, which of course is good, but not as many understand the business side as well. We have always been very focused on business results for both our clients and Blue Sky.”

This is where Blue Sky Projects distinguishes itself. Clients rely on Rapaport’s ability to bridge the gap between the business owner and the technical team. As Jessica Campbell, owner of Spa Scotta said, “Blue Sky Projects was good with the details. As an online consumer, I had a good idea of how I wanted things to work, but Blue Sky Projects was able to suggest back-end things that help my business run smoothly.”

A current project is a venue for online classes. “It’s a start-up,” Rapaport says, “And we are all refining the spec as we go along.” The site will include a combination of online classes in the Human Resources field and also will include live and pre-recorded webinars. Also available through the site will be coaching resources.

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